Teledyne Analytical Instruments | Sensor RMA Request

	Home Company Information What's New Contact Us

Request an RMA - Industrial Sensor

RMA for repair or replacement of an industrial sensor

To help us identify the cause of failure and the associated risk, please complete the following information for the Industrial Oxygen Sensor(s) being returned for evaluation and replacement.

It is assumed that the compatibility of our oxygen sensor(s) with your application was addressed during your sensor acquisition process. Using the sensor(s) in applications beyond sensor specifications will render the warranty to be voided. Should the returned sensor(s) be deemed misapplied during our evaluation, such sensor(s) will be considered out-of-warranty sensor(s) and will not be replaced. In the interest of minimizing transportation of sensor(s) with chemicals, failed and out-of-warranty sensors will not be returned unless requested otherwise by you. Any replacement sensor(s) will be sent pursuant to our completion of the failure evaluation.

IF YOU ARE RETURNING TO TELEDYNE ANY ONE OF THE FOLLOWING INSTRUMENTS, 6200 SERIES, 9110 SERIES, OR GFC7000 SERIES, THE UNITS MUST BE RETURNED IN THEIR ORGINAL SHPPING BOXES INCLUDING INSERTS. FAILURE TO DO SO WILL SUBJECT THE INSTRUMENT TO ALMOST CERTAIN DAMAGE IN SHIPMENT. IF YOU ARE UNABLE TO LOCATE THE ORIGINAL SHIPPING BOX PLEASE CONTACT OUR CUSTOMER SERVICE DEPARTMENT FOR FURTHER GUIDANCE

CONTACT INFORMATION
Name
Company
E-mail
Phone
Fax

RETURN REPAIRED/NEW SENSOR TO (if different from above)
Name
Company
Address
City
State
Postal code
Country
Return preference	Courier and account indicated below Teledyne's choice
Carrier of preference (UPS, Fedex, DHL)
Carrier account number
Method: (Next day, two day, least expensive)

BILL TO (if different from above)
Name
Company
Address
City
State
Postal code
Country
We will contact you for credit card information OR a purchase order number. An account must be established with TAI to pay via purchase order. Payment must be received before we begin repair work, but we provide a cost estimate in advance.

SENSOR INFORMATION
Cell class (A-2, B-1, etc.)
Cell serial number
Analyzer model number
Analyzer serial number
Description of Failure
Describe the failure symptoms that led you to conclude the cell is bad.
Percent O2 concentration: Normal
Percent O2 concentration: Minimum
Percent O2 concentration: Maximum
What is the background gas?
Is there any CO2 present?	Yes - Levels? No
Are there any oxidizing agents present? (i.e., CL2, F2, NO)	Yes - Levels? No
Are there any Sulfur gases present? (i.e., H2S, SO2)	Yes - Levels? No
Is there a possibility of condensation?	Yes - If yes, what? No
How soon after the installation was the failure behavior noticed?
Have sample gas lines to and in the analyzer been leak checked by changing the flow or other method?	Yes No
Was the o-ring in the analyzer (where the cell in installed) checked and confirmed that it isn't old or misseated?	Yes No
What is the ambient temperature?
What are the ambient temperature variations?
What is the sample temperature?
What are the sample temperature variations?
What is the sample pressure?
What are the sample pressure variations?
Comments:

Home | Job Opportunities | Terms & Conditions - (PDF)
Document Control & Training (password)
e-mail us: ask_tai@teledyne.com